Khushi Tekriwal
The use of chatbots is altering the dynamic between patients and medical staff. Conversational chatbots are computer programmes that use algorithms to mimic human conversation in a variety of ways, including through text, voice and body language. The user can type in a question and the chatbot will know exactly what to say in response. A major benefit of electronically delivered treatment and disease management programmes is the potential for improved adherence through the use of chatbot-based systems. This chapter presents a survey of current chatbot systems in the field of mental health. Some promising results have been shown for the use of chatbots in the areas of psychoeducation and adherence.
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